How does roadside assistance work?

As you’re passing construction on the freeway after work, you notice there’s some debris in the road and before you know it, you feel your car bounce over a bump. You pull over—flat tire! You’re nowhere near a gas station—and right in the middle of rush hour traffic—what do you do? 

You could start walking towards a gas station. You could call a friend to help. Or, if you’ve thought ahead, you can rely on your roadside assistance insurance coverage.

Out of the three options, the one that spares your friend driving in rush hour and your feet from walking to the next gas station is to purchase a roadside assistance plan. With it, you always have a helping hand at the ready—24/7—should you have a problem on the road. 

While there are many options to choose from, often the best choice is to buy the roadside assistance coverage that’s attached to your auto insurance policy. 

What does roadside assistance cover?

Roadside assistance is there to help with more than just towing your car. Although, if you do need a tow, it will pay to move your car to the nearest repair facility or another location of a similar distance. In some cases, labor for minor repairs, like replacing a battery, may be able to be completed on the spot. However, it’s important to remember that although the labor for these repairs are covered under roadside assistance, the cost of parts will be your responsibility. Emergency Road Service coverage through your HiRoad auto insurance may also cover:

• Mobile battery service

• Emergency gas delivery

• Locksmith

• Minor mechanical issues

• Tire changing/inflating

Roadside assistance coverage with HiRoad®

With HiRoad Emergency Road Service coverage, we’ve made it simple for you to get help when it’s needed. If something goes wrong on the road that requires help, you can select the “Incidents” tab in our app to be connected to a roadside service partner, who will send help as soon as possible.

Bottom line, there’s a lot of things we can’t control in life—like when your car might have a problem. But you can be prepared, and roadside assistance cannot only help with many common issues with your car but also deliver peace of mind while you’re on the road.